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Popular Questions
Factors that affect cooling – starting temperature of water, heat dissipation (how fast hot air is removed from the area around the machine), whether lid is on or off (energy loss),
We offer a comprehensive warranty on all Bionic products, covering defects in materials and workmanship. Our standard warranty lasts for up to 12-months, while our extended warranty goes up to 18-months. Aesthetic defects and damage due to misuse are not covered.
Our warranty covers manufacturing defects and issues with materials or workmanship. If you encounter any problems, please submit a claim through our support page with photo or video evidence, and our team will assist you.
To make a warranty claim, submit your claim via our Contact page, along with image or video evidence of the affected area. Cool BIonic reserves the final right to determine if a benefit under the warranty can be claimed.
For more information on accessories and add-ons, please refer to our full warranty statement.
Before receiving your plunge set, ensure you have:
- An open space with some ventilation
- No sharp objects nearby that could damage the plunge
- A comfortable area for your own enjoyment
- No overhangs of live or exposed electrical wiring
- A flat, stable surface ready for installation
Additionally, identify a water source and an electrical point, and measure the distance from these to the setup area. If necessary, consider our Bionic Aqueduct with pipes up to 15metres for flexible water access and our covered extension cords for outdoor installation. Detailed setup instructions will be provided with your purchase.
The electrical consumption varies by model. Detailed specifications, including power usage, can be found on the product page.
On your chosen delivery date, you will receive an email reminder with a tracking link. If you require further assistance, you may call us at +65 6341 5032.
We accept all major credit and debit cards, including Visa and Mastercard. Additionally, we accept payment via PayNow and also offer instalment options through Shopee payment. You can select your preferred payment method at checkout.
On your chosen delivery date, you will receive an email reminder with a tracking link. If you require further assistance, you may call us at +65 6341 5032.
View FAQ by Product Type
Here are all our FAQs for our Bionic Ice Baths and Bionic Bath Accessories.
Bionic Ice Baths
The Secretlab TITAN Evo and TITAN Evo Lite share the same sizing dimensions. The flagship TITAN Evo is available in three sizes — Small, Regular and XL. The TITAN Evo Lite is available in Regular and XL, our most popular sizes.
We don’t believe in a one-size-fits-all approach to our chairs, which is why we have different sizes for different heights and builds. In addition, our S and R sizes come with shorter, re-engineered hydraulics to allow more people to easily set their feet flat on the ground for a more ergonomic posture.
That aside, all three sizes share the same features, so you enjoy the same support no matter which one you choose.
The weight limits for the Secretlab TITAN Evo and TITAN Evo Lite are found below:
Secretlab TITAN Evo
- Small – 285lbs / 130kg
- Regular – 285lbs / 130kg
- XL – 395lbs / 180kg
Secretlab TITAN Evo Lite
- Regular – 285lbs / 130kg
- XL – 395lbs / 180kg
The dimensions of our Bionic tubs are:
Standard Size:
- In cm: L150 x W80 x H65
- In ft: L4.92 x W2.62 x H2.13
XL Size:
- In cm: L170 x W80 x H65
- In ft: L5.57 x W2.62 x H2.13
Flotation Size:
- Tub:
- In cm: D100 x H95
- In ft: D3.28 x H3.12
- Stairs:
- In cm: L74 x W65 x H20
- In ft: D3.28 xL2.43 x W2.13 x H0.66
Standard Size:
Usage: Ideal for personal use, providing ample space for full-body immersion without taking up too much room.
XL Size:
Usage: Perfect for those who prefer extra space or for couples who want to enjoy the plunge together. The additional length ensures comfort and full-body immersion for taller individuals.
Flotation Size:
Usage: The deep design is particularly useful for those who want to focus on lower body recovery and relaxation. It’s great for targeting legs, hips, and lower back, providing a thorough and intensive recovery session. Great for deeper immersion experience.
On your chosen delivery date, you will receive an email reminder with a tracking link. If you require further assistance, you may call us at +65 6341 5032.
On your chosen delivery date, you will receive an email reminder with a tracking link. If you require further assistance, you may call us at +65 6341 5032.
Bionic Bath Accessories
The Secretlab TITAN Evo and TITAN Evo Lite share the same sizing dimensions. The flagship TITAN Evo is available in three sizes — Small, Regular and XL. The TITAN Evo Lite is available in Regular and XL, our most popular sizes.
We don’t believe in a one-size-fits-all approach to our chairs, which is why we have different sizes for different heights and builds. In addition, our S and R sizes come with shorter, re-engineered hydraulics to allow more people to easily set their feet flat on the ground for a more ergonomic posture.
That aside, all three sizes share the same features, so you enjoy the same support no matter which one you choose.
The weight limits for the Secretlab TITAN Evo and TITAN Evo Lite are found below:
Secretlab TITAN Evo
- Small – 285lbs / 130kg
- Regular – 285lbs / 130kg
- XL – 395lbs / 180kg
Secretlab TITAN Evo Lite
- Regular – 285lbs / 130kg
- XL – 395lbs / 180kg
We deliver your order straight to your doorstep by local courier. You’ll get to pick your preferred delivery date and time slot when checking out, and you’ll need to sign for the delivery.
We deliver 7 days a week, with the exception of Public Holidays. Simply choose the delivery date and time that suits your schedule at checkout. Three time slots are available daily for delivery:
- 11am – 3pm
- 3pm – 6 pm
- 7pm – 10pm
Limited same-day delivery slots are available as well for orders placed before 5pm. If you opt for same-day delivery, we’ll deliver your order on the day of purchase between 7pm and 10pm. Do note that there will be an additional fee of S$29 per chair or desk for same-day deliveries.
We aim to deliver all orders within the selected date and time slot. Should there be any changes, we’ll do our best to let you know at least 1 working day in advance.
Additional delivery charges may also apply for certain areas, such as restricted zones, islands, Central Business District towers, and no-lift areas. Please check with us if you’re unsure about the additional costs.Accessories will be delivered by registered mail and should reach you in about 2 to 3 working days.
The Secretlab MAGNUS has been designed for use with your Secretlab chair. The desk is set at a carefully calibrated height of 735mm (29”), the optimum height for most people. Both the Secretlab MAGNUS Metal Desk and MAGNUS Pro feature ultra-slim table tops that are just 20mm (0.8”) thin, allowing you to easily slide your armrests under the desk and bring them level with the table top for greater ergonomic comfort. For a more relaxed position, simply recline in your Secretlab chair and pull the armrests to the table.
On your chosen delivery date, you will receive an email reminder with a tracking link. If you require further assistance, you may call us at +65 6341 5032.
Orders & Payment
We accept all major credit and debit cards, including Visa and Mastercard. Additionally, we accept payment via PayNow and also offer instalment options through Shopee payment. You can select your preferred payment method at checkout.
Yes, an invoice will be sent to your registered email after completing your purchase. If you need a copy or a custom invoice, please contact our support team.
We aim to have your items dispatched and on their way to you as quickly as possible. As such, orders are sent for processing as soon as they are confirmed and we are unable to modify orders once placed. However, you can still reach out to our Support team via our Contact page for them to help you with canceling your order for you to place a new one.
Due to the relatively short turnaround time between processing and courier pick-up, your order may already be on its way to you. We will try our best to cancel your order but in the event we are unable to cancel it in time and your order gets delivered, reach out to our Support team via our Contact Page to initiate a return. For a smooth return process, do not open the packaging.
We’ll send you an order confirmation email with your order details once your order has been successfully placed. When your order is ready for pickup by our courier, we’ll let you know with a second email. Once your order ships, you’ll receive an email with tracking details, so you can follow your order as it makes its way to you.
The estimated shipping date for pre-order products can be found in your order confirmation email and invoice. This date is an estimate of when your order will be back in stock and shipped to you.
Once your order arrives at our warehouse, our team will work to dispatch it as soon as possible. You’ll then receive a shipping email with tracking details.
Delivery
Shipping times vary depending on your location. Typically, deliveries within Singapore take 1-2 business days, while international orders may take 7-14 business days. You will receive an estimated delivery date upon order confirmation
Accessories will be delivered by registered mail and should reach you in about 2 to 3 working days.
We currently ship to a variety of countries across Asia-Pacific, including Taiwan, Brunei, Malaysia, and Australia. For a complete list and updates on our shipping destinations, please refer to our Shipping Policy page.
We ship to residential or commercial addresses in Singapore, but are unable to deliver to PO boxes.
If you have a special delivery request, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, please reach out to courier service directly after placing your order.
We offer free delivery to your doorstep via local courier for Singapore orders. For international orders, shipping costs depend on your location and the size of the product. The shipping fee will be calculated during checkout.
Once your order has shipped, you will receive a tracking number via email, allowing you to monitor the delivery progress through our courier partner’s website.
If your home or office requires special permission to access, please inform your building management beforehand to make the necessary arrangements for our delivery personnel to enter and deliver your chair. If you’re unsure of your building requirements, do check with your building management before placing your order.
For condominiums, do note that there may be certain timings where deliveries are not allowed. Please ensure that the delivery time slot selected is within your residence’s approved timings.
Yes. Currently, we ship to countries and territories including Taiwan, Brunei, Hong Kong SAR, Indonesia, Malaysia, the Philippines, South Korea, Thailand, Vietnam, and Japan. This list may change in future. For international orders shipped from Singapore, shipping costs may vary depending on the chosen shipping method and distance, among other factors.
We are constantly working to bring our products to more countries. Do follow our social media pages for the latest updates. You may also reach out to our Support team via our Contact Page to check if we ship to where you are located.
Warranty & Return Policy
We offer a comprehensive warranty on all Bionic products, covering defects in materials and workmanship. Our standard warranty lasts for up to 12-months, while our extended warranty goes up to 18-months. Aesthetic defects and damage due to misuse are not covered.
Our warranty covers manufacturing defects and issues with materials or workmanship. If you encounter any problems, please submit a claim through our support page with photo or video evidence, and our team will assist you.
To make a warranty claim, submit your claim via our Contact page, along with image or video evidence of the affected area. Cool Bionic reserves the final right to determine if a benefit under the warranty can be claimed.
For more information on accessories and add-ons, please refer to our full warranty statement.
Currently, we do not offer exchanges. However, if you are not satisfied with your purchase, you may be eligible for a return under our Return Policy. Please refer to our website for more details.
In the event of any issues such as damage, defects, or missing parts, please contact our support team with your order number and photos of the affected area. Our specialists will work with you to resolve the issue promptly.
Assembly & Aftercare
Before receiving your plunge set, ensure you have:
- An open space with some ventilation
- No sharp objects nearby that could damage the plunge
- A comfortable area for your own enjoyment
- No overhangs of live or exposed electrical wiring
- A flat, stable surface ready for installation
Additionally, identify a water source and an electrical point, and measure the distance from these to the setup area. If necessary, consider our Bionic Aqueduct with pipes up to 15metres for flexible water access and our covered extension cords for outdoor installation. Detailed setup instructions will be provided with your purchase.
Accessories while optional are designed to ensure compatibility and provide solutions that complement and enhance the functionality of our products. Each accessory is carefully selected to work seamlessly with our plunges, ensuring an optimal experience.
Electrical Air Pump: All plunge sets come with a full sized manual air pump, the automatic electrical air pump makes installation easier.
Anti-slip Tiling: Provides a safe surface for drying off, reducing the risk of slips and falls.
Sunken Cushion: Enhances comfort and support during use, offering a more relaxing experience.
Aqueduct: Ideal for those with water points further from their installation area, this solution extends water mobility to ensure easy setup.
The best position for your plunge is in a shaded area, such as a balcony or porch, with a flat surface free of sharp objects. Ensure there is at least 2 meters of clearance in front of the chiller fan for proper airflow and adequate heat dissipation. The area should also have access to power and a nearby water drainage point for optimal setup and performance.
Generally, no leaks will occur after the system is installed properly by following the installation video. When changing filters and reattaching piping, always ensure that the water seal O-ring is correctly positioned before attaching the parts. Improperly attached seals are usually the cause of water leakage.
If you experience a leak, please contact our support team immediately. Provide details and photos of the issue, and we will guide you through the next steps to resolve the problem.